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OEM Application Engineer

Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world's water challenges. The Company's products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities. The Company's more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2017 revenue of $4.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.
The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all ? that which occurs in nature. For more information, please visit us at www.xylem.com.
The Role: The OEM Application Engineer will provide Customer and Application support for assigned OEM accounts across multiple Xylem branded products and plant locations, including product selection/sizing/configurations, and pricing. Responsible for direct interface with OEM Customers, Field Sales, and internal functions related to product selection and order fulfillment and post-sale service issues. The OEM Application Engineer will have daily interaction with Sales (Inside and Outside), Product Management, Engineering, Operations, Quality, and Purchasing.
Essential Duties/Principal Responsibilities:
Provide product application support to OEM Customers and Field Sales Representatives: review customer requirements and specifications for understanding, research product performance data, configuration options, pricing and lead times using online configuration tools and related systems, recommend product configurations to satisfy customer needs, prepare and communicate pricing quotations, provide follow up communication as needed with Customers and Sales Team
Provide technical and product support to assigned sales channels, identifies opportunities for product sales expansion, supports development and implementation of tactical marketing initiatives, and supports sales activities (quotes and proposals) as assigned
Coordinate the effective processing and resolution of customer complaints: record customer complaints and associated details, research order history and product specifications, coordinate with Quality to resolve customer complaint, communicate resolution to customer and provide follow-up as needed
Coordinate flow of information between OEM Customers and Engineering on NPI: coordinate interaction and communication of information between Customers and Engineering regarding new product introductions
Participate in weekly OEM Sales and department meetings: track and report on customer activity, trends and metrics information as needed
Provide product and application knowledge to support Sales and Marketing events: participate in industry trade show events to represent products and service, participate in customer site visits as needed
Provide project support for NPI (New Product Introductions) on an assigned basis
Participate in Voice of the Customer activities as required
Travel as required (

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