IT Enterprise Infrastructure Services Analyst III

Job Description
Under the direction of the Manager, Enterprise Infrastructure Services, this individual provides support and oversight for hosted data center services. A successful candidate will be able to manage systems hands-on, coordinate operations and support activities within our enterprise data centers, remote data centers and globally distributed locations. This role will be a key contributor to the administration and optimization of our hosting services. As a representative of the ITT Corporate Data Center Services Team you will collaborate with our business partners to interpret their needs and provide excellent customer support.
A portion of this role's responsibility deals with the oversight and coordination of the daily operations and administration of the hosting services teams' incident management change management and problem management activities. In overseeing these services, it is expected that a successful person will ensure all KPIs for efficient and effective execution are upheld on an ongoing basis.
Skills and Experience
Team leadership focused on operations
Strong knowledge of Wintel computer hardware & operating systems (Windows 2003, 2008, 2012, 2016-preferred) is required.
Experience with enterprise backup solutions is required.
Knowledge of industry standard maintenance practices and monitoring tools is required.
Experience with Windows Active Directory is required.
Experience with Microsoft VMM is preferred.
Experience with Microsoft SCCM is required.
Experience with Microsoft SCOM is preferred.
Experience with enterprise storage solutions is preferred.
Experience with advanced PowerShell techniques is a plus.
Experience with RedHat Linux is a plus.

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